File and Image Upload Troubleshooting Using Weebly Pro

Having trouble uploading a file or image?  Take a look at this short troubleshooting guide to get back on track.


Note that you should use this guide only if you've received an error message regarding an image / file upload or if the option to upload files appears to be broken in your account in some other way.  If you're just not sure
how to upload an image, read the instructions for image uploads instead.

Upload
Limits: Free accounts can upload an unlimited number of individual files of no more than 10 MB each.  Pro accounts can upload an unlimited number of individual files of no more than 250 MB each (except for video, video can be up to 1 GB per file).  Make sure the files you're uploading do not exceed the limits of your account.


Clear Your
Cache: Clearing your browser cache is often a great fix for annoying little problems that come up.  You need to clear the cache, close the browser, re-open the browser and then log back in to your account.  If you're not sure
how to clear your cache, see:

http://www.wikihow.com/Clear-Your-Browser's-Cache


Try a Different
Browser: Our service usually works perfectly with most flavors of Firefox, Safari, Chrome and Internet Explorer.  But if clearing the cache doesn't help out, switching to any other browser than the one you're currently
using may be the way to go.

You can download Firefox here

You can download Chrome here

You can download Safari here

Check your
Flash. Uploading files relies on the Flash plugin.  If none of the above helps, you should test to see if flash is properly installed on your computer.  To do so, try to upload a file or image here:

http://demo.swfupload.org/v220/overlaydemo/index.php

If the file upload fails, then there is a problem with flash on your computer.  You should uninstall flash by following these instructions.  Then, reinstall flash via these instructions.  Once you've done this, close your browser, re-open it and try the upload again.

If the file upload works via the test link (or if there is still a problem after re-installing flash) then a network firewall or anti-virus program may be blocking the upload somehow.  See if turning these off are any help.